FAQ

On this page, you find the most frequently asked questions about donating to our server. If your question is not on the list, please contact us! 

1. Which payment options are available?
At this moment, we offer Paypal, Credit Card, iDeal and PaySafeCard as payment options. It is also possible to use PayPal without having a PayPal account.

2. I accidentally ordered the wrong package, can I still change it?
That can happen! Just mail us at support@rustywasteland.eu or ask an Admin in-game and we will change the package for you.

3. How do I claim my reward?
In most cases, you should get your rewards as soon as you log in to the server. If you are online when purchasing, you will usually get your package within 5-10 minutes of purchasing. In case you didn't receive anything after 15 minutes, please contact an in-game admin or email us at support@rustywasteland.eu

4. Why do I have to give my name and address?
As a company, we are required to collect name and address details to make legal invoices. Your data is not used for any other purpose than administration, we are fully GDPR compliant so you don't have to worry about your privacy. We urge you to use your real address details, we often see fake addresses, this brings not only us in trouble, but also yourself because we cannot make invoices with fake addresses, and therefore refunds will be impossible if you give fake details!

5.  How do I cancel my subscription?
In case you paid with PayPal, you have to log-in to your PayPal account and click the "Settings" gear icon next to the "Log Out" button. Select  "Preapproved Payments" under "Payment Settings"  Here you can manage your subscriptions and cancel them if you want to. If you are not sure if it got canceled, please contact us so we can double-check for you.